This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Windows 9x users may need to download and install Third-party tools before running Easy Words. Click here to download the updates.

Notice: You want to running Easy Chinese Words and Easy Russian Words normal, You must setting your computer correctly . As follows:

Add Language Support (WIndows XP/2003)        Add Language Support (Windows 2000)
Changing System Locale (Windows XP/2003)    Changing System Locale (Windows 2000)

Notice: If you want to hear the sound of Easy Chinese Words , you must download and install :

Microsoft Speech SDK 5.1 ( 68 MB Download File , Windows XP/2003 needn't be install. )
Microsoft Speech SDK 5.1 Language Pack ( 81.5 MB Download File )

Question 1:

Error message is as follows:

"Run-time error '-2147213289(80042017)': There are no starndard characters installed on this system. "

You can to download the Microsoft Agent character files (Merlin) form Microsoft website at this address:
http://download.microsoft.com/download/1/d/b/1dbee406-9b5f-48c5-b901-dd1a3f3c4669/Merlin.exe
Please restart the software after it has been installed.
Details information:
http://www.microsoft.com/msagent/downloads/user.asp

Question 2:

Error message is as follows:

Run-Time Error: -'2147213294(80042012)'
"The specified language of the character is not supported on this computer"

You can download the Microsoft language component form Microsoft website at this address:
http://activex.microsoft.com/activex/controls/agent2/AgtX040C.exe (Easy French Words Software)
http://activex.microsoft.com/activex/controls/agent2/AgtX0407.exe (Easy German Words Software)
http://activex.microsoft.com/activex/controls/agent2/AgtX0410.exe (Easy Italian Words Software)
http://activex.microsoft.com/activex/controls/agent2/AgtX0C0A.exe (Easy Spanish Words Software)
http://activex.microsoft.com/activex/controls/agent2/AgtX0411.exe (Easy Japanese Words Software)
http://activex.microsoft.com/activex/controls/agent2/AgtX0419.exe (Easy Russian Words Software)
http://activex.microsoft.com/activex/controls/agent2/AgtX0416.exe (Easy Portuguese Words Software)

File Size: 0.12MB
Please restart the computer after it has been installed.
Details information:
http://www.microsoft.com/msagent/downloads/user.asp

Question 3:

Error message is as follows:

"Reader Angel Run-time error '-2147024894 (80070002)': The system cannot find the file specified."

You can to download the Microsoft Agent V2.0 form Microsoft website at this address:
http://activex.microsoft.com/activex/controls/agent2/MSagent.exe
Please restart the computer after it has been installed.
Details information:
http://www.microsoft.com/msagent/downloads/user.asp

Question 4:

I can see the character, but when he speaks, I can see the bubble but cannot hear any voice?

You can to download the Microsoft Speech API 4.0 form Microsoft website at this address:
Microsoft Speech API 4.0 (Only WinXP need) 0.8MB
http://activex.microsoft.com/activex/controls/sapi/spchapi.exe
Microsoft Text-to-speech engines:
http://activex.microsoft.com/activex/controls/agent2/lhttsfrf.exe (French Software File Size:2.2MB)
http://activex.microsoft.com/activex/controls/agent2/lhttsged.exe (German Software File Size:2.2MB)
http://activex.microsoft.com/activex/controls/agent2/lhttsiti.exe (Italian Software File Size:2MB)
http://activex.microsoft.com/activex/controls/agent2/lhttsspe.exe (Spanish Software File Size:2.4MB)
http://activex.microsoft.com/activex/controls/agent2/lhttsjpj.exe (Japanese Software File Size:3MB)
http://activex.microsoft.com/activex/controls/agent2/lhttsrur.exe (Russian Software File Size:2.9MB)
http://activex.microsoft.com/activex/controls/agent2/lhttsptb.exe (Portuguese Software File Size:2.39MB)
Please restart the computer after it has been installed.
Details information:
http://www.microsoft.com/msagent/downloads/user.asp

Question 5:

I am attempting to download the program but all I get is a "Setup Files Corrupt" message. Why?

That is caused by a downloading error. Try downloading it again from our site. Furthermore, using a third-part downloading software for example GetRight, FlashGet or NetAnts other than your browser is also a good choice. If the problem still remains, please clear your windows temperary directory first.

Question 6:

Can I give my Easy Words Software to my friends?

We are happy to see you are willing to share Easy Words Software trial with your friends, but for the reasons of copyrights, you couldn't share Easy Words Software for the sake of friendship.

Question 7:

Is the upgrade free?

Yes,once you've registered the software, it's free to upgrade.

Question 8:

What happens after I send in the order?

You will receive an email that confirm your order within 24 hours after you choose the online order form. At the same time, you will receive your registration number.

Question 9:

Where can I download the newest version of Easy Words Software?

You can go to Easy Words Software website http://www.recitewords.com to download the newest version of Easy Words Software.

Question 10:

I find some bugs in Easy Words Software, how to resolve them? Otherwise I find some translation is incorrect, how to do?

If you find some bugs or translation errors, please E-mail to submit these bugs.

Question 11:

Error message is as follows:

"Couldn't find installable ISAM"

You can to download the Msvbvm60.dll form this address:
http://www.recitewords.com/download/msvbvm60.dll
Please restart the software after Replace Msvbvm60.dll in your computer with it.

Pleas don't hesitate to E-mail me if you have any questions for using this software, thank you!